Skilling Pets

• 8 players have two skilling pets
• 849 players have one skilling pet.
• The lowest level of a player getting a skill pet was level 30 Divination for the Willow pet.
• The Thieving pet was called Ralph as it is a reference to an 80's TV show called "The Racoons."
• The Cooking pet is a reference to Gordon Ramsay.
• The Dungeoneering pet was not the ferret of doom because gorajo is pretty dank and more visual.
• Boss pets are the pets for combat skills.
• There are no bugs with getting pets at 200m xp.
• The Fishing pet obtainable on beach because the fishing code is the same as other fishing locations.
• All other activities use custom code so they don't provide a chance for a pet.
• We are aware of players want Skiller, Final Skiller and/or Insane Final Skiller, and they are being saved for future use.

Double XP Weekend - Invention

• September 23rd-26th.
• 50% more xp when disassembling regular items and making gizmos.
• No extra xp when disassembling/siphoning augmented leveled items.
• Receive 50% more item xp when leveling up augmented items.
• Double Xp Weekend benefits won't be available for Ironmen.

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Invention

• Augmented Pickaxes: Dragon, Crystal, Imcando.
• Should work similar to Hatchets and therefore there won't be any new devices.
• There will not be a "pickaxe-o-matic."
• Uses tool perks.

2 New Components.

• Faceted (Rare) - Cut Gems/certain crystal equipment
• Clockwork (Rare) - Clockwork items/toys. (Rare)

4 new perks (requires the new components)

• Enhanced Efficiency, Enhanced Devotion - Better versions of Efficient and Devoted respectively.
• Crystal Shield (Armor Perk) - For the next 10 seconds all damage taken is put into a pool which is used as a shield for the next 30 seconds.
• Flanking - Certain abilities lose their ability to stun, but they do more damage if the target isn't facing you.

Nomad's Elegy Extra Content

• Repeatable hardmode boss-fight.
• The quest boss-fight difficulty remains the same.
• Drop Table Item: Soul Cape.
• The fight doesn't contain the character transition portions.
• Post quest dialogue will be added
• Bonus for those who brought Zanik back.
• Secret piece of content that we aren't mentioning.

Other

• Graphical Reworks to Dagganoth Kings - No hard mode since players didn't want it.

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General Information

• Release Date: Tuesday, August 30th (since Monday is a Bank Holiday).
• More information in last week's TL;DW.
• Pretty Image 1
• Pretty Image 2

Other

• We've insured all Clue Scrolls and Elite Scroll Scans work properly.
• The cross-bow shortcut/hidey-hole between Catherby and the water obelisk island is still there.
• Minimap issues will hopefully fixed on launch.
• The Mega Duck goes to the next level when near the tunnels on the mountain.
• The Bank and Range may be slightly closer to each-other the Fishing stations.

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General Information

• Customer Support Streams will happen biweekly.
• Customer Support Stats: July
• 8,000 offensive name reports - most weren't actually offensive.
• 1,000 offense appeals
• 330,000 bots were banned for botting.
• Securing your computer and account

Support Team Information

• Team contains 30 people.
• We work 24/7 even on Christmas.
• Customer Support reads and deals with 70% of bug reports.
• Monitor the game and make sure everything is working.
• We will be at Runefest doing night before ticket entry/pre-registration, and selling merchandise.

Future Improvements

• Appeal system for permanent bans.
• Return early next year.
• It takes a large amount of time to implement this.
• Live Chat - Soon ^TM
• Will be available on a limited number of support topics for a limit number of times a day.
• Follow @JagexSupport for any updates.
• Update/Refreshing Game Rules to be more up-to-date.

Bots and Hijacked Accounts

• 323,000 of the bots were definitively gold farmers.
• Accounts that get bought and sold will sometimes be reported as the account being hacked.
• People use VPNs when using bots and will claim they were hacked.
• We need to make sensible judgement with evidence we collect with the potential threat of issues above.

New Support Center

• New Support Center
• 216,000 views last month alone.
• You can resolve most issues yourself through the search feature.
• Otherwise there's a button allowing you to contact us.
• 30,000 ticket requests sent last month.
• It's just a myth that players can't contact us.

Customer Support Week

• Happens on the 1st week of October - This year on the 3rd.
• Last year we hosted the Drop and handed out titles to those who won.
• We had podcasts, twitter Q&As, etc.
• This year we want it to be bigger and better.
• The Drop will return.
• Extreme game content.
• We will send cryptic tweets on @JagexSupport

Jagex Jobs: Player Support

• Focus more on attitude and approach rather than experience/education.
• We look for high quality people and have very high standards.
• Assessment days for applicants
• We invite you to the studio and allow you to participate in other activities (Ice Cream, BBQ, etc.)
• Engage in debate circles.
• Traditional interviews.
• Test exercise with fake customers.
• Successful applicants will join us and have a 3 month training program.

CX Guild

• We are the founding members of CX Guild (Customer Experience Guild).
• Mainly for Senior Managers and Managers from customer support/sevice deparments for gaming industries/businesses around Europe.
• Discuss challenges we/they face and present certain topics.

Other

• There are no tools to return lost items in mass.
• We ran a non-successful trial to return items on RS3.
• It's not possible in Oldschool.
• We had week delays and it pulled away work from other Player Support areas.
• We are aware that players want more Name Releases.

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Question
Response

With the addition of raids update which mentioned your resting X amount of days in the Beast Tab is there anyway we can see "next rotation in X amount of days" to something like Vorago, Araxxor,... etc?
Yea, we will be adding something else to the beast tab in-regards to rotations.

Is it possible to update the Fancy Stone house style to match the Falador graphical rework building style?
If it is quick, maybe.

Could portable fletchers auto-select fletch string/ammo based on inventory with a left-click fletch option?
Maybe... we'll take a look at it.

Could you make a skilling pet for Clue Scrolls with drop chance increasing with clue difficulty?
Maybe, but it's not a Ninja thing.

Can we get a flax to bowstring lunar spell similar to OSRS?
Not as a ninja fix but as a reward.

Can you make it feasible to melee nex, and mage? (like araxxors attacks depend on weapon you start fight with)
Not interested in changing the core mechanics of Nex for one particular style.

Could wilderness player kills on F2P worlds count towards tier 6 wildstalker helmet?
No, because it's an anti-boosting mechanic.

Can there be an option to change the default option of logs on action bar to "drop" instead of "craft"?
No, due to technical issues.

Can there be an option added to check how much ancient warriors equipment has degraded?
Maybe in the future, maybe soon?

Can we have the ability to use the effects of Porters from the inventory instead of the Pocket slot?
No they are meant to be in the pocket slot.

When attempting to use a channeled ability like Asphyxiate from outside its range, could we automatically walk towards the target and use the ability?
Maybe.

Will you change combat requirements to recommendations as you have done to the World Wakes recently?This applies to slayer masters, Dominion Tower and certain quests.
We would look on it at a case-by-case basis but for right now we have no current plans.

Will you consider allowing the wilderness sword's 5% agility XP boost to work while in one's inventory? Currently, you need 50 attack to wield the second version of it and to complete the tasks, attack is irrelevant.
We will talk about it.

Can you delete the option to 'build the hidden-holes' after they are built? There is no sense for this option since we already built once and can't destroy the one we built already?
Sure, we'll investigate it.

Can we get an actual timer for Tears of Guthix instead of the vague progress bar?
Maybe.

Could using the area loot/loot inventory not disable you from using autoretailiate while the window is open?
No, because that's how it used to work and there were complaints to change it to how it is now, and toggles won't work.

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As always, credit to /u/ImRubic for posting this on /r/RuneScape