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Offline Statue

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RuneScape Player Support Stats
« on: February 03, 2019, 09:09:44 »
Just found these stats. They are pretty cool and haven't seen them discussed on this forum yet.

- Our 2018 - Insights and Stats
- 21st - 27th January Player Support Stats

Here's just one interesting part: the amount of accounts they have banned just between 21st - 27th January.



We are all used to see so many players online on OldSchool but looking at these stats, how many of them are actually bots?

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Offline Krazy Golf

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Re: RuneScape Player Support Stats
« Reply #1 on: February 03, 2019, 09:56:03 »
Interesting numbers. They do seem large though? 140k permenant bans in 1 week, I'm not an osrs player so cannot comment on the state of the community, but that seems a lot. I didn't realise the bots were that extensive in the game. I'm pleased with the rs3 numbers though, I guess their systems are working mostly!

Interesting also that over 98% of bans are straight to permanent, no second chances in a lot of cases O.o

I wonder if the temp bans include mutes?



The above should be a bit of a concern for Jagex. Over 49% of visitors searching for 'email' and 'contact' in their Support Centre suggesting this information is not readily available or easy to find. I know this is a tactic a lot of organisations employ to cut down on spam but the stats tell you there is a demand for this information! Maybe this isn't the case for the other 51 weeks of the year.

Edit: just checked the previous 2 weeks of stats and figures are similar :/

I love stats, thanks for sharing :D

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Offline Only Lilly

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Re: RuneScape Player Support Stats
« Reply #2 on: February 03, 2019, 11:03:34 »
People always comment on how many bots are there is OSRS, looks like they are actively fighting the war.

I have not a lot of faith in Jagex Support they are difficult to contact.

Thanks for sharing these stats, its definitely food for thought


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Offline Nikkie

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Re: RuneScape Player Support Stats
« Reply #3 on: February 03, 2019, 11:11:17 »
Urgh I love stats <3

Always nice to know what's going on overall!

 

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