At approximately 12:00 am BST today, we began the process of switching some world restricted activities to other worlds in preparation for an upcoming maintenance window, as explained in this post.

This process involves changing a series of flags that set the activity type of each world. One of the flags was for W45, which is the permanent Deadman world, which was due to move to W47. Unfortunately, part of these changes meant that the flags required to enable a server to be considered a Deadman server went live on W47 2 minutes prior to the world going offline. This meant that for that 2-minute period, players that were already logged into the server could gain the 5x experience offered with the permanent Deadman server and attack other players.

Our initial investigations have shown three instances of players dying during this period. Two of these accounts are currently under investigation with our anti-cheating team for suspected use of macro tools. One player however has lost some of the items they owned, including some of their XP, as would usually happen in a Deadman world.

As we have stated in the past, our ability to return items to players is extremely limited, and as such it is a service we are unable to offer. However, going forward on a case by case basis, in extremely rare circumstances like these where a player has lost XP and it is very clear that the root cause of the problem was caused by Jagex and not the player, we will try to do our very best to put things right for them. This is down to the fact that we are able to track XP loss reliably, XP decrease due to bugs is very rare and there's very little scope for abuse via false claims.

We regrettably cannot act upon any instances that occurred before this date.

In light of the above, we have reached out to the owner of the account who died (and is not under investigation), and in this scenario, we will be attempting to restore what we can to them in addition to granting 12 months of membership to an account of their choice.

We will continue to gather information to see if any other players were impacted by this issue and have put in place the necessary steps to ensure an issue such as this does not occur in the future.

Apologies it took some time to get a full response out, but as you can imagine with an issue like this, we wanted to ensure we had investigated the impact it had and the steps we would take to prevent it from happening again first.