Hi everyone,
We wanted to give you an update on the actions we’ve taken in response to the recent Clue Scroll bug.
Firstly, we take all forms of bug abuse very seriously. Where there is clear evidence that an account has been involved in, or associated with bug abuse, we will almost always take some form of account action. To that end I can confirm that we have permanently banned 4 accounts and temporarily banned 2 based on the evidence we’ve reviewed. We have left no stone unturned in our investigation and those who seriously misused this bug have permanently lost access to their account.
Secondly, we fully understand the concerns you have all raised. We acted decisively to minimise the impact this bug had on the health of the game, and our initial analysis shows that the effect on the economy has been negligible. Once we became aware of the issue we immediately locked all accounts involved as a precautionary measure, allowing us time to fully investigate and review those potentially involved. We then removed as many illegitimately obtained items from the game as possible by:
- Permanently banned the accounts which abused the bug
- Permanently banning accounts involved in real-world trading linked to the bug abuse (over 50 accounts)
- Removing illegitimate items from genuine player accounts & replacing the items with the GP originally spent (essentially a refund)
We are working to remove every item which was injected into the economy as a result of this bug, we are satisfied that the majority have already been traced down & removed, and those involved in serious rule breaking permanently banned.
Our players are experienced gamers who understand RuneScape and we feel it would be fairly obvious to most people that this was not the intended way to earn rewards. Players should avoid sharing reproduction steps on social media, as it can attract unnecessary attention & ultimately cause more damage to the game.
Finally, we’ll take time to review how this happened and what steps we can take going forward to prevent similar incidents from happening again. While severe bugs are exceptionally rare we recognise the impact they can have on our players, our community and the economy, and we will strive to do better.
Thank you to those players who took the time to flag this to us & for the continued support.
Mod Infinity
Player Support Manager